For items that can melt, including candles and edibles items, please use your best judgement when choosing your shipping options. With This Favor, during the hotter months of April-September, recommends expedited shipping to circumvent the risk of melting.
With This Favor does not assume any risk or responsibility for melted items.
Due to each country's laws and taxes being different, the destination country's Duties and Taxes are not charged by With This Favor and will be due at time of delivery.
If you have any questions regarding these duties and taxes for your country, try searching Google for "customs duties and taxes for _______" (insert your country in the blank) or by calling UPS or FedEx.
If the customer has entered incorrect shipping information, the customer is responsible for all shipping costs that are incurred by our carrier, as well as all costs by the carrier or wholesaler to ship the order again to the correct address.
*Please note: If the customer has entered incorrect shipping information, the carrier will return the product to the original shipping site. The products the customer ordered will then be inspected to ensure no damages and that all products were sent back. The customer will then be provided a refund by With This Favor, which will include the full cost of the product (if not personalized). The cost to ship the original order to the incorrect address will be deducted from the full cost of the order, as well as the cost to send the original order back to the orginal shipping site.
Please contact us at support@withthisfavor.com within 2 business days of receipt of your delivery (as confirmed by the shipping carrier for your order--for example, UPS, FedEx or USPS) and we will address your situation promptly.
If you receive a damaged item from With This Favor, please do not hesitate to contact us at support@withthisfavor.com with your original invoice number within 2 business days of receipt of your delivery (as confirmed by the shipping carrier for your order--for example, UPS, FedEx or USPS). Our policy is to address each case individually and determine how/if we will send out a replacement at no charge. We will only replace damaged items with the exact same product style number from the original order. ALL CUSTOMERS must provide (2) digital pictures of the damaged items by email to support@withthisfavor.com within (2) business days of receiving your items. NO EXCEPTIONS.
Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping. With This Favor will not be held responsible for products entered incorrectly by the customer. No personalization changes will be accepted after (2) business days of the customer placing the order.
Personalized glass favors cannot be replaced if damaged during shipment (due to our carriers), but With This Favor will offer a credit (refund) to you for those broken items. The customer will have to provide proof of damage by sending With This Favor digital pictures of the broken items via email.
***Please note: With This Favor will not refund, exchange or replace any items that have been damaged due to customer mishandling.***
U.S. and Canada Orders
With This Favor is proud to carry only top of the line items for our customers. Please inspect your order thoroughly when you receive it to make sure it meets all your expectations. If you are not satisfied with your order, are missing any elements of your order, or would like to return your purchased items for ANY reason, please contact us by email at info@withthisfavor.com within 2 business days of receipt of delivery (as confirmed by the shipping carrier for your order--for example: UPS, FedEx, or USPS). With This Favor will be happy to exchange the item or refund the purchase price (excluding personalized items, edible items, and item numbers that begin with "CC") as long as the item is in it's original condition and packaging. The item MUST be shipped back to the address With This Favor provides. We reserve the right to refuse returns that are not sent back within 2 weeks of authorization, as shown by UPS or USPS tracking. Unauthorized returns will not be credited.
Please note that With This Favor is not responsible for any costs of return shipment. Please return to the address listed on the packing slip. With This Favor is not responsible for packages that are shipped to the wrong location. If packages are shipped to our sales location and not to the proper location listed on the packing slip, the costs of shipping to the correct location will be deducted from the refund. We also are not responsible for returned shipments that are lost, so please choose a shipper that provides a tracking number for your tracking purposes. Any items that are returned without the approval of With This Favor will not be refunded or returned to the customer. Orders that received free shipping will be credited the total amount minus our costs incurred to ship the order originally.
*With This Favor will not refund, exchange or replace any items that have been damaged due to customer mishandling or for any item that has been used or set out for any event. It is the customer's responsibility to check their order for all contents within 2 business days of receiving their shipment.
International Orders
Due to shipping costs and other circumstances, all sales are final on international orders.
Please Contact Us for an immediate quote on your customized order.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
With This Favor's shipping carriers mandate that a physical address be provided at time of "checkout." It is the customer's responsibility to provide the correct physical address for shipping. In the event our shipping carriers are unable to deliver your shipment due to incorrect address, your order will be returned to With This Favor. The customer must then provide us the correct shipping address and will be responsible for all reshipping fees associated with re-delivery. Please make sure to double-check your order.
With This Favor generally uses UPS and USPS for all shipping needs. On occasion, With This Favor will use other carriers to ship orders if needed.
With This Favor wants you to shop with confidence that you are getting great value that does not "break the bank". We are pleased to announce our lowest price, highest quality guarantee!
Everyday Low Price Guarantee
With This Favor is proud to offer you the lowest prices every day. We have taken advantage of our low overhead and advertising cost, passing this savings straight to you!
We guarantee that you won't find lower price any where else. If you find the exact same product (same manufacturer and offer) on any other retail website, call us at 888-80-FAVOR on the same day that you placed your order or let us place it for you and we will match that site's price. (We do not price match sale or clearance items. Competitor's product must be in stock and ready to ship. If an item includes a free personalized tag, that item will be price matched to the competitors price excluding the tag value of $0.35 per tag. The price that will be matched is the order total including shipping.)
Highest Quality Products
With This Favor is proud to offer you top of the line wedding favors and accessories. Our brands are made up from industry leaders such as Kate Aspen, Fashioncraft and Cathy's Concepts. You will not find this quality with our every day low prices any where else, guaranteed!
Secure Shopping Cart 256-bit Encryption
With This Favor wants you to feel safe when shopping with us. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. This means that your transaction at With This Favor will be safe and secure.
Top Customer Care
With This Favor wants you to have the best experience possible when shopping for your wedding day. Feel free to Contact Us to get any questions answered or for help with your order.
*Please note: With This Favor reserves the right to change any policy on their website at any time. It is our priority to put all existing and future customers first.**
